Over 1,300 volunteers transform century-old school ahead of the new school year

More than just answering calls and supporting customers, employees of TELUS Digital Philippines recently traded their desks for paint brushes and repair tools to help prepare a public school in Manila for the new academic year. What started as a volunteer initiative turned into a large-scale community effort, with over a thousand team members coming together to improve classrooms and learning spaces for thousands of students.

The project highlights a different side of the BPO industry, one where employee engagement extends beyond the workplace and into communities that need support. It also shows how collective action and volunteerism can create a lasting impact for both students and educators ahead of another school year.

Conduent Expands Presence in the Philippines with New LIMA Estate Facility in Lipa-Malvar

Conduent has opened a 9,200-sqm facility at LIMA Tower One in Lipa-Malvar, creating over 300 new jobs and expanding its national footprint. Positioned within a thriving economic zone with access to top universities, the new site supports regional growth and reinforces Lipa-Malvar’s rise as a competitive BPO hub alongside Manila and Cebu.

TELUS International Philippines partners with Mind You to support team members’ mental health through unique gaming experience

TELUS International Philippines (TIP), a leading Philippines-based provider of digitally-enabled customer experience (CX) and business process solutions, recently partnered with Mind You Mental Health Systems to conduct its “House of Healers” activities for its team members. Initially created by Mind You to support gamers, House of Healers, was adopted by TIP to enhance mental health support for the gaming community among its team members by transforming healer characters into real-world mental health experts within mobile video games.

At the heart of this initiative was a pressing concern: the state of mental health support in the Philippines. With at least 3.6 million Filipinos grappling with one kind of mental, neurological, or substance use disorder, studies indicate that many Filipinos still struggle to seek the support they need, due to financial constraints, inaccessibility of services, and the prevailing stigma surrounding mental healthcare.

House of Healers for TIP team members consisted of a two-part healing journey: it started with a one-hour psychoeducational livestream led by Mind You’s licensed psychologist, Dan Villafuerte, followed by in-game consultation sessions with licensed mental health experts. During the livestream, thousands of viewers participated in engaging and open conversations covering various topics, such as gaming's role in managing stress, addressing anxiety and depression, and its mental health benefits, from encouraging stress relief to building social connections.

Anne Muñoz, Country Vice President at TELUS International Philippines, emphasized, "Our team members' mental health is a top priority for us. We're dedicated to offering them the best support and a nurturing work environment where their well-being comes first. With this initiative, we aim to improve mental health awareness within the company while highlighting the importance of maintaining a healthy relationship with gaming and not relying on it as the sole means of coping."

Beyond offering psychoeducation, the House of Healers empowered team members to dive into difficult conversations regarding their mental health during the real-life consultation sessions, engaging with Mind You’s team of licensed psychologists who took on the roles of healer characters from well-known mobile games. Team members immersed themselves in a unique gaming experience while receiving a free and private one-on-one mental health virtual consultation with licensed experts.

For many participants, gaming had already been their go-to avenue for stress relief, and these healing sessions added an extra layer of depth and support. This innovative approach not only offered TIP team members a safe space for addressing mental health issues but also provided an engaging means to seek assistance and support.

An operations customer service representative at TELUS International Philippines, who is also an avid gamer, said that participating in the sessions made her feel more comfortable and enlightened about seeking professional support. She likened having a licensed psychologist by her side to teaming up with a trusted ally in a game, creating a safe and supportive atmosphere for discussing mental health. Meanwhile, a tech support officer from TIP echoed this sentiment, emphasizing his newfound realization that addressing mental health doesn't always have to be serious and clinical — it can be fun and engaging.

Providing mental wellness support from the very start

TELUS International Philippines isn't new to the importance of mental health. The company has been championing mental health awareness, offering an array of benefits to help their team members conquer workplace stress and keep well-being at the forefront. These include HMO coverage from day one, wellness learning sessions, work environments that promote work-life balance, and stress-relief activities. 

“Part of our team members' health benefits is the ComPsych Employee Assistance program, through which we provide 24/7 access to health and wellness information and expert resources, from behavioral health counseling sessions to consultations for legal and financial issues. We also have a dynamic series of training programs, covering essential topics such as psychological first aid, destigmatizing mental health, and promoting emotional literacy in the workplace,” said Muñoz.

As TELUS International Philippines continues to prioritize well-being, the company is poised to reap the extensive benefits of a nurtured workforce, especially when the nature of work can be demanding and stressful. The company’s dedication to redefining mental health support and raising awareness among team members will pave the way for an inclusive journey, ultimately leading to a future that is not only healthier and happier but also more resilient for all.

Sitel Group Celebrates Max Week 2021 With Contests, Forums And Online Concerts

Sitel Group®, marked the second anniversary of its Sitel® My Associate Experience (MAX) program with a weeklong celebration of events and activities including roadshows, themed contests, workshops and a culminating party with simultaneous online concerts.

Sitel® Philippines Hosts #Sitellife Week To Celebrate The Employee Experience

Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, launched their annual #SitelLife week last August 23-27, 2021 with an exciting kickoff party that brought together Sitel Group® associates, leaders and celebrities for an exciting online digital showcase that celebrated the Sitel Group employee experience and the official launch of #SitelLife Week 2021.

Say Hello to SARAH, SYKES AI chatbot in Facebook Messenger

SYKES launches AI chatbot SARAH, which can be used by anyone who has Facebook Messenger This gives SYKES employees and even job applicants an easier time reaching out to the top contact center for their concerns that need to be addressed promptly

SYKES relaunches mobile app to bolster employee engagement

Multinational BPO pioneer SYKES Philippines is launching a new version of its SYKES PH Mobile App. Created exclusively for employees, the app’s version 2.0 will feature a fresh and slick design, integrated with tools that employees often use and need, providing them a quick and easy way to access important updates and links.

TELUS hosted “Tech Room” highlighting the latest trends and solutions in the IT industry

Artificial intelligence (AI) has been touted as one of the major challenges for information technology (IT) companies including business process outsourcing companies (BPO) in the Philippines, as well as abroad.

ADP Philippines inaugurates its expansion in Alabang, Muntinlupa

ADP(Automatic Data Processing), a leading global provider of Human Capital Management and business process outsourcing recently inaugurated its new expansion in the Philippines.