PNP-ACG, GCash alert public on emerging shoulder surfing, video- and screen-sharing scams

Stay alert, stay #GSafeTayo!

GCash and PNP-ACG remind everyone to think twice before clicking unfamiliar links or giving out personal info. Spot phishing attempts via fake emails, texts, or calls—when in doubt, report it immediately.

Report fraud to 1326 or through the GCash Help Center and help keep the digital space safe for all.

The Philippine National Police Anti-Cybercrime Group (PNP-ACG) and leading finance super app GCash are urging the public to stay vigilant against emerging scams that threaten the safety of digital transactions. These scams—dubbed “Video Sharing,” “Screen Sharing,” and “Shoulder Surfing”—have recently surfaced as among the latest methods used by cybercriminals to gain access to financial accounts.

PNP-ACG and GCash warned the public to be cautious of scams such as shoulder surfing, video-sharing, and screen-sharing

Video Sharing and Screen Sharing Scams

These scams occur when fraudsters trick users into sharing their screens via social media messaging apps while conducting online banking or e-wallet transactions. Posing as trusted customer service representatives, relatives, or even public officials, scammers deceive victims into exposing sensitive details such as MPINs (Mobile Personal Identification Numbers) or OTPs (One-Time Passwords). Once these details are obtained, scammers can take over financial accounts and execute unauthorized transactions.

GCash strongly advises its users to never share their screens or account details while performing online transactions. Official GCash representatives will never request screen sharing or personal information through social media or other informal communication channels. Users are encouraged to confirm requests by contacting GCash through its official app or website.

Shoulder Surfing Scams

Meanwhile, Shoulder Surfing takes advantage of individuals in public places, particularly small business owners or sellers. Scammers discreetly watch as users input sensitive information on their devices, such as while processing e-wallet transactions. This approach targets moments of distraction, allowing criminals to steal private data.

To combat Shoulder Surfing, GCash recommends that users shield their screens and keypads when entering MPINs, OTPs, or passwords. The platform emphasizes being aware of one’s surroundings, especially in crowded or public spaces.

“As we continue to embrace the digital age, everyone must be more vigilant against emerging scams,” said PBGEN Bernard Yang, Director of PNP-ACG. Users must know that these scams are a fairly new and evolving threat, requiring heightened public awareness.

GCash echoes this warning by reminding its users to never disclose their MPINs or OTPs to anyone. Through its #GSafeTayo campaign, GCash reinforces the importance of safe digital practices, providing tips and reminders to protect users from fraudsters.

Both PNP-ACG and GCash also caution against phishing attempts through fake emails, SMS, or calls. These messages often contain malicious links or urgent requests for personal details. Users are urged to double-check the authenticity of any communication by contacting official hotlines or websites and to never click on unfamiliar links.

Report Scams and Fraud

To strengthen efforts against these scams, PNP-ACG encourages individuals to promptly report fraudulent activities by sending a message to 1326. GCash users can also report suspicious behavior through the app's Help Center or official customer support channels. By staying informed, vigilant, and reporting incidents, the public can help create a safer online environment for all.