Zoom is embraces AI as its announced Zoom Workplace, designed to revolutionize teamwork, enhance connections, and boost productivity. There are 40 new features, including the versatile Ask AI Companion and advanced Contact Center capabilities, that will empower teams and individuals to be more efficient than ever with the help of AI.
Zoom Video Communications, Inc. (NASDAQ: ZM) announced Zoom Workplace, its AI-powered, open collaboration platform, and introduced new AI Companion expansions to help reimagine teamwork. Zoom’s latest products and features, including new AI Companion features for Zoom Phone and extended capabilities with Ask AI Companion, a refreshed look within the Zoom app, and more, will provide its customers with the all-in-one AI-powered platform they need to power modern work. Zoom also announced customer experience enhancements to Zoom Contact Center, so businesses can strengthen customer relationships and leverage real-time AI-powered insights to improve live agent engagements.
“We have seen the positive impact that Zoom AI Companion has had on our business and our customers, transforming how we work by freeing up precious time for collaborative teamwork,” said Smita Hashim, chief product officer at Zoom. “Zoom Workplace with AI Companion will help solve real customer problems by bringing the core collaboration solutions into a single AI-powered platform to help improve productivity, efficiency, and the overall workday, all within the Zoom experience users trust and love.”
Drive Impact with AI Companion
Zoom continues to elevate AI within its platform, helping users harness their productivity directly within their existing workflows, enhancing employees’ skills, and empowering teams to focus their time where it matters. Zoom’s latest AI Companion innovations will include Ask AI Companion, an enhancement of the digital assistant that will help users prepare for their workday across Zoom Workplace, plus AI Companion for Zoom Phone and additional capabilities for Team Chat and Whiteboard. All AI Companion features will continue to be included at no additional cost with the paid services in eligible Zoom user accounts.
Ask AI Companion will provide a new way to interact with AI Companion across the Zoom platform. Users can enhance their productivity and be better prepared for their workday with Ask AI Companion, which will gather, synthesize, and share information from Zoom Meetings, Mail, Team Chat, Notes, Docs, and more. Ask AI Companion will also help prepare users for and recap meetings, show relevant action items, draft agendas, and summarize chat and email threads, as well as documents. In a later release after the initial launch, Ask AI Companion will be able to pull relevant content from select third-party applications (if the customer chooses to enable them) to be even more helpful.
Ask AI Companion will be able to help prepare users for upcoming meetings |
Zoom Phone is now boosted with AI Companion capabilities to help make calls and follow-up more productive. With AI Companion in Zoom Phone, users can request a post-call summary and next steps, so they can focus on the conversation instead of taking notes. If they miss an important call, voicemail prioritization helps elevate urgent messages, moving them to the top of the queue, and voicemail task extraction delivers tasks from voicemails to help users understand the next steps without listening to every voicemail. Team SMS thread summary also provides a concise overview of Team SMS threads in PowerPack, so users can quickly catch up after stepping away.
AI Companion task extraction for Zoom Phone |
Other AI Companion innovations across the platform will include new Team Chat and Whiteboard capabilities. In Team Chat, AI Companion now helps users save time with smart scheduling that automatically detects the intent for a meeting in chat and suggests a meeting time, and in the future will provide sentence completion and will expand to support 38 languages (in preview) for the chat compose and thread summary features. Zoom Whiteboard users are now able to generate and refine whiteboard flowcharts and mind maps using a simple prompt to kick-start ideation and creativity. For more information about AI Companion innovations, visit the Zoom blog.
Reimagine Teamwork with Zoom Workplace
New meeting cards in Zoom Workplace will allow users to access smart recordings, meeting files, and meeting summaries or continue meeting chats from one place |
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