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Mark Lwin: Bringing on tomorrow for AIG Philippines

Focus and innovation are qualities that are almost second nature to Mark Lwin, President and Chief Executive Officer (CEO) of AIG Philippines Insurance Inc.

A former US Marine Corps officer before joining the corporate world, Lwin has proven his chops having previously served as a Six Sigma Black Belt at a financial services unit of a multinational conglomerate.

Mark Lwin
Mark Lwin, President and Chief Executive Officer (CEO) of AIG Philippines Insurance Inc.

His wealth of experience in strategic planning and execution has helped steer AIG Philippines in the past three years to its position as an industry leader in the non-life insurance market.

“We are committed to bringing the global capabilities of AIG to the Philippines through unique offerings which meet the specific needs of Philippine businesses,” Lwin said.

“AIG's combination of global experience, familiarity of the industries driving the country's growth, technical depth and expertise, innovative products, and strong financial capacity is what gives us the edge to help Philippine businesses with insurance solutions they need,” Lwin added.

Lwin, who is on his second posting in the Philippines, has previously spent six years in the country to lead various aspects of AIG’s shared services operations. Prior to that, he built and led AIG’s shared services organizations in Asia in various capacities for a decade.

At present, AIG, which has an eight decade-long history in the Philippines, has been ranked 6th out of 70 licensed non-life insurance companies in the country.[1]

The company, along with its 4,500-strong employees led by Lwin, has become an enduring partner in the domestic marketplace in building resilient Filipino communities. The Philippines has one of the largest AIG employee populations in over 100 countries and jurisdictions that the insurer operates in. The headcount includes employees from AIG Shared Services BPO and AIG Shared Services Technology.

“We remain true to our vision that no problem is too large or too complex for AIG's tailored solutions that are crafted to deliver real impact,” Lwin said.

In a bid to expand AIG's clout beyond financial services, Lwin, who also heads AIG Shared Services-Business Processing Inc., has championed risk management and innovation in the Philippine Business Process Outsourcing (BPO) industry.

While both businesses are unique and are at the opposite end of the spectrum in terms of operating model, Lwin’s distinct qualifications in Finance, Operations and Management allowed him to undertake the challenging dual roles.

As the lead chairperson and executive sponsor for AIG’s Corporate Social Responsibility efforts in the country, Lwin has steered the company to supporting disaster resilience programs, financial literacy education and community giving-back programs with key partners such as Habitat for Humanity Philippines and Junior Achievement Philippines, among others.

It is a source of particular pride, Lwin said, to head AIG Philippines as it marks its 85th anniversary.

“This milestone event is a testament to our global organization's commitment in the country in bringing on tomorrow to customers and partners around the world. This is our legacy and our promise as we strive to fulfill our mission of reducing fear of the future and empowering our clients through our risk expertise and financial strength,” he said.

“We reaffirm our commitment in performing our role in building resiliency and promoting our advocacy in responding to disaster relief, disaster preparedness, business resiliency and business continuity. We are here to deliver a forward-looking message: that AIG is here to stay and move forward as a company,” Lwin added.

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