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Samsung releases Official statement on the Galaxy Note7 battery issue

After the release of Galaxy Note7, there were reports that the first wave are having issues on one of its most important component, its battery. During its(Note7) official unveiling in the Philippines, the latest Galaxy Note longer battery life 🔋was highlighted.


Recall for Galaxy Note7 due to Battery issue
It wasn't clear what caused this unexpected battery issue with the Galaxy Note7, but Samsung released a statement to recall the units that were already out in the market.

Official Samsung statement on the Galaxy Note7


Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. 
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. We will provide further details on the process and timing of replacement as soon as possible. 
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
Hopefully, the next batch of Galaxy Note7 units and replacements will already take care of the battery issue once and for all.

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